Frequently Asked Questions

We offer a 30-day return policy from the date of delivery. Items must be unworn, in original condition, and in original packaging. Personalized items are final sale.

Standard shipping takes 5–8 business days. Express shipping (2–3 days) and overnight (1 day) options are also available. See our Shipping page for full details.

Yes, we offer free standard shipping on all orders over $50 within the continental United States.

Orders can be modified or cancelled within 1 hour of placement. Please contact our customer service team as soon as possible for assistance.

Yes, we ship to select countries. International shipping rates and delivery times vary by destination. Customs duties and taxes are the responsibility of the recipient.

To keep your jewelry looking its best, avoid contact with water, perfumes, and lotions. Store pieces separately in a soft pouch or jewelry box. See our Care Guide for detailed instructions.

Yes, we are committed to responsible sourcing. Our gemstones and metals are carefully selected from trusted partners who share our values of ethical production.

Yes, all orders are beautifully packaged in our signature Swana Gems gift boxes, ready for gifting. You can also add a personalized message at checkout.

Absolutely! Many of our pieces can be personalized with engraving, birthstones, or charm combinations. Visit our Personalization page to explore options.

Refer to our Size Guide for detailed instructions on measuring your ring size at home. You can also visit a local jeweler for an accurate measurement.