Shipping, Returns & Payment
Clear delivery options, secure payment methods, and customer-friendly returns for a standard jewelry ecommerce checkout.
Shipping Options
Standard Shipping
5-8 business days via USPS or UPS
Free on orders $50+
Express Shipping
2-3 business days via UPS
$12.95
Overnight Shipping
1 business day via UPS
$24.95
Payment Methods
Credit or debit card
Visa, Mastercard, American Express, and Discover.
Express wallets
Apple Pay, Google Pay, and Shop Pay where available.
PayPal
Pay securely with a PayPal account or guest checkout.
Gift card
Redeem Swana Gems gift cards during checkout.
Processing Time
Orders are processed within 1-2 business days. During peak seasons and promotional periods, processing may take slightly longer. You will receive a confirmation email once your order ships.
Returns
Eligible unworn items can be returned within 30 days of delivery. Personalized and final-sale items cannot be returned unless they arrive damaged or defective.
International Shipping
We ship to select international destinations. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times vary by location.
Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order through your account dashboard.